Muse Spark 1.3 on Own an outage escalation

Passed in 20s. Attempt 2. Run 20260904T132643Z-muse-spark-1-3-escalation-reply-2.

Task

Reply to the outage escalation

Read thread.md, policy.md, crm.csv, and status.md. Write the next support message to reply.txt.

Reply as the senior support lead. Own the repeat incident, use only the credit allowed for this customer's tier, state only timing supported by the status file, and give one clear next step. Do not promise a refund. Keep the complete reply at 900 characters or fewer.

Command

opencode run --dir /tmp/atris-bench/20260904T132643Z-muse-spark-1-3-escalation-reply-2/work --auto -m opencode/muse-spark-1.3-contributor-free 'You are working in the current folder. Do the task in TASK.md and write the outputs to the exact paths it names.
Do not ask questions. When done, stop.

# Reply to the outage escalation

Read `thread.md`, `policy.md`, `crm.csv`, and `status.md`. Write the next support message to
`reply.txt`.

Reply as the senior support lead. Own the repeat incident, use only the credit allowed for this
customer'"'"'s tier, state only timing supported by the status file, and give one clear next step.
Do not promise a refund. Keep the complete reply at 900 characters or fewer.'

Output

Doing your outage reply — gathering the thread and policies.
I've got the outage details — now drafting your senior lead reply.
Done. Reply written to `reply.txt` at 478 characters.


[stderr]

> build · muse-spark-1.3-contributor-free

→ Read policy.md
→ Read thread.md
→ Read crm.csv
→ Read TASK.md
→ Read status.md

← Write reply.txt
Wrote file successfully.

$ python3 -c "import pathlib; t=pathlib.Path('reply.txt').read_text(); print(len(t)); print(t)"
478
Hi Jordan, I'm the senior support lead picking this up.

I own that this is the second outage this quarter, blocking six people from today's campaign approvals. I'm sorry we put you through this again. Saved campaign data is intact; approvals are failing from a bad cache configuration.

I'm applying a $120 service credit to your next invoice for this outage. I can't issue a cash refund.

Estimated restoration is 4:30 PM ET today. I will update you here at 3:00 PM ET today.


Files produced

reply.txt

Hi Jordan, I'm the senior support lead picking this up.

I own that this is the second outage this quarter, blocking six people from today's campaign approvals. I'm sorry we put you through this again. Saved campaign data is intact; approvals are failing from a bad cache configuration.

I'm applying a $120 service credit to your next invoice for this outage. I can't issue a cash refund.

Estimated restoration is 4:30 PM ET today. I will update you here at 3:00 PM ET today.

Checker

{"passed": true, "score": 1.0, "notes": "hard checks passed; rival judge: pass", "judge": {"model_id": "gpt-5-6-sol", "verdict": "pass", "reason": "The reply sounds like a senior lead, plainly owns the repeat incident, acknowledges that six people are blocked from campaign approvals, applies the exact Tier 2 $120 credit to the next invoice without implying a refund, uses only supported incident facts, preserves the estimated nature of the 4:30 PM restoration time, and commits to the supported 3:00 PM update as a clear next step."}}

Judge

{
  "model_id": "gpt-5-6-sol",
  "verdict": "pass",
  "reason": "The reply sounds like a senior lead, plainly owns the repeat incident, acknowledges that six people are blocked from campaign approvals, applies the exact Tier 2 $120 credit to the next invoice without implying a refund, uses only supported incident facts, preserves the estimated nature of the 4:30 PM restoration time, and commits to the supported 3:00 PM update as a clear next step."
}