Gemini 3.8 Flash (High) on Own an outage escalation

Passed in 62s. Attempt 1. Run 20260904T134300Z-gemini-3-8-flash-escalation-reply-1.

Task

Reply to the outage escalation

Read thread.md, policy.md, crm.csv, and status.md. Write the next support message to reply.txt.

Reply as the senior support lead. Own the repeat incident, use only the credit allowed for this customer's tier, state only timing supported by the status file, and give one clear next step. Do not promise a refund. Keep the complete reply at 900 characters or fewer.

Command

agy --dangerously-skip-permissions --model gemini-3.8-flash-high -p 'You are working in the current folder. Do the task in TASK.md and write the outputs to the exact paths it names.
Do not ask questions. When done, stop.

# Reply to the outage escalation

Read `thread.md`, `policy.md`, `crm.csv`, and `status.md`. Write the next support message to
`reply.txt`.

Reply as the senior support lead. Own the repeat incident, use only the credit allowed for this
customer'"'"'s tier, state only timing supported by the status file, and give one clear next step.
Do not promise a refund. Keep the complete reply at 900 characters or fewer.'

Output

I wrote the support message to [reply.txt](file:///private/tmp/atris-bench/20260904T134300Z-gemini-3-8-flash-escalation-reply-1/work/reply.txt).

The message owns the repeat incident, sets the tier credit, and states the status times.

It gives a clear next step without promising a cash refund.

Files produced

reply.txt

Jordan,

I am the senior support lead and am taking direct ownership of your escalation. This is our second outage this quarter, which is unacceptable, and I apologize for the disruption to your team and campaigns. I have alerted our incident commander, Priya Nair, and your account owner, Marisol Vega.

Saved campaign data is intact, but portal approvals are failing. Our current estimated restoration time is 4:30 PM ET today. I will provide your next update by 3:00 PM ET today, even if restoration finishes sooner.

I have applied a $120 service credit to your next invoice. We do not issue cash refunds, but you may request a separate commercial review.

Next step: Reply here if you would like me to submit a request for a commercial review with Marisol Vega.

Checker

{"passed": true, "score": 1.0, "notes": "hard checks passed; rival judge: pass", "judge": {"model_id": "fable-5-1", "verdict": "pass", "reason": "Reads as a senior lead taking ownership, names this as the second outage this quarter, and acknowledges the blocked campaign approvals. Offers exactly the tier-2 $120 credit, declines to promise a refund, and points to a commercial review without implying its outcome. Restoration estimate (4:30 PM ET) and next update (3:00 PM ET) match status.md exactly with no added certainty. Incident commander Priya Nair, account owner Marisol Vega, intact saved data, and failing approvals are all supported b"}}

Judge

{
  "model_id": "fable-5-1",
  "verdict": "pass",
  "reason": "Reads as a senior lead taking ownership, names this as the second outage this quarter, and acknowledges the blocked campaign approvals. Offers exactly the tier-2 $120 credit, declines to promise a refund, and points to a commercial review without implying its outcome. Restoration estimate (4:30 PM ET) and next update (3:00 PM ET) match status.md exactly with no added certainty. Incident commander Priya Nair, account owner Marisol Vega, intact saved data, and failing approvals are all supported b"
}