Hana — we sat with how Still Water runs a Tuesday. Here's what we'd build for your team.
Class no-show rate is ~12% on weeknights, 22% in January when memberships peak
You're paying instructors for chairs that won't fill — and waitlists turn away members who would have showed.
Member churn signal arrives in MindBody's monthly report — by then they've already been gone 3 weeks
You retain by reaching out at week-1, not week-4 of disengagement. The window passes silently.
Instructor scheduling for 30 teachers across 4 locations runs through one studio manager + a shared calendar
When a sub is needed, it's a 9pm Slack scramble. Mistakes mean classes get cancelled morning-of.
Welcome flow for new members is a single auto-email and then nothing for 6 weeks
New members who don't book a second class within 2 weeks have a 70% churn rate. You're not catching them in time.
The studios that hold members past month three aren't the ones with the cheapest unlimited — they're the ones where the studio knows the member's name, knows their last class, and reaches out exactly when interest dips.
We set up a workspace that watches every member's rhythm, fills classes intelligently, and frees your studio managers from late-night substitution chases.
We configured 4 agents for Still Water Yoga. Each one knows your world.
Class Filler
Watches reserved-but-might-not-show signals (no check-in 30min prior, weather, member history); auto-promotes from waitlist before the class starts
Retention Sentinel
Surfaces members at week-1 of disengagement (skipped 2+ usual classes), drafts a personal "how have you been" note for the studio lead
Sub Coordinator
When an instructor calls out, surfaces qualified subs ranked by availability + past coverage + commute, sends offers, confirms in <15 min
Welcome Coach
Personalized 6-week onboarding journey: welcomes to first class, suggests second class based on first attended, nudges before the 2-week churn cliff
Because I know Still Water Yoga's world, I can:
Cut no-show rate from 12-22% to under 6% by promoting waitlists in real time
Instructors teach full rooms; members who wanted in actually get in
Catch member disengagement at week 1, not week 4
Re-engage 30% of would-be churns; recurring revenue smooths
Fill an instructor sub in 15 minutes from anywhere, not at 9pm via Slack
Studio managers reclaim evenings; near-zero last-minute cancellations
Convert new-member-to-second-class rate from 30% to 65%
Long-term retention rises because the second class is the predictor
Your studio managers became yoga teachers, not ops coordinators. Want to give them their evenings back?
This page was made for Hana at Still Water Yoga.